Public Offer

Introduction

The current public offer (hereinafter, “Offer”) is an offer by individual entrepreneur Udalinin Ilia Valerevich (hereinafter, “Contractor”) to an unlimited number of individuals to conclude a contract for the provision of services remotely on the terms and in accordance with the procedure established by the Offer and the legislation of the Republic of Armenia.

Please read the following Offer carefully, and if you do not agree with any clause of the Offer, you have the right to reject the Acceptance of the Offer.

1. Definition of Terms

1.1. In the current Offer, the following terms have the following meanings:

“Offer” — the present document published on the Website and representing the Contractor’s offer addressed to an unlimited number of individuals to conclude a Contract remotely by Acceptance of the Offer.

“Acceptance of the Offer” — full and unconditional acceptance of the Offer by performing the actions specified in clause 2.4. of the Offer.

“Civil Code” — the Civil Code of the Republic of Armenia.

“Contractor” (“Manufacturer”) — individual entrepreneur Udalinin Ilia Valerevich (registration number 290.1411995, TIN 28289948, address – RA, Yerevan, Sebastia str., 14, apt. 53), who owns the Website and sells Products in accordance with the Offer.

“Contract” — a contract for the provision of Services for the manufacture of Products between the Customer and the Contractor, which is concluded by Accepting the Offer in accordance with art. 448 of the Civil Code.

“Customer” — an individual who has undertaken the Acceptance of the Offer and placed an Order via the Website.

“Website” — an online resource containing complete information about the content and cost of Services, located at https://tigerpc.am/.

“Service” — a service provided by the Contractor to the Customer for the manufacture of Products presented on the Website and selected by the Customer when placing an Order, as well as their subsequent delivery to the Customer’s address.

“Product” — the result of the provision of Services by the Contractor, a specific material object produced by the Customer’s Order and corresponding to their requirements.

“Order” — a request made by the Customer via the Website for the provision of Services selected by him or her on the Website and sent to the Contractor via the Internet (electronic form posted on the Website) or made by the Customer by phone, or in personal messages in the specified Social Networks of the Contractor.

“Delivery Service” (“Courier Service”) — a third party that provides delivery services to the Customer under an agreement with the Contractor.

“Social Network” — online platforms where the Contractor has a relevant account and through which he can be contacted. The Social Networks include:

• Instagram: https://www.instagram.com/tigerpc_evn/
• Facebook: https://www.facebook.com/profile.php?id=61569235649227
• WhatsApp: *link*
• Telegram: *link*
• Youtube: https://www.youtube.com/@tigerpcevn
• TikTok: https://www.tiktok.com/@tigerpc.evn?is_from_webapp=1&sender_device=pc

anyThe links provided are the official communities/accounts in the Contractor’s Social Networks. The Contractor is not responsible for third-party accounts/communities.

1.2. For the purposes of the current Offer, singular terms and definitions also apply to plural terms and definitions and vice versa.

2. General Provisions

2.1. The Contractor agrees to provide Services to the Customer, and the Customer agrees to accept and pay for the Services in accordance with the Offer.

2.2. In accordance with art. 453 of the Civil Code, this document is a public offer addressed to Customers, and in case of Acceptance of the Offer, the Customer is obliged to accept the Services and pay for them on the terms set out in the Offer.

2.3. The moment of the final confirmation of the Order by the Customer is the Acceptance of the Contractor’s Offer, which is equivalent to concluding a Contract on the terms established by the Offer and presented on the Website.

2.4. In accordance with pt. 3 of art. 454 of the Civil Code, a proper Acceptance of the Offer is considered to be the placement of an Order for Products and the execution of payment for Services by the Customer.

2.5. By undertaking the Acceptance the Offer, the Customer also confirms that he or she has read and fully agrees with the content and terms of the Contract.

2.6. Both the Contractor and the Customer guarantee that they have the necessary legal capacity, as well as all the rights and powers necessary and sufficient to conclude and implement the Contract in accordance with its terms.

2.7. The date of commencement of the provision of Services is the date when the Customer places an Order for the Products and the Contractor receives their 100% prepayment to his bank account.

3. Subject of Contract

3.1. The Contractor provides the Customer with Services, including:

• Manufacture of Products in accordance with the agreed characteristics;
• Organization of the delivery of Products to the address specified by the Customer.

3․2․ The price of Services is published on the Website and consists of: the purchase price of raw materials / components of the Product; the cost of manufacturing Services. The Contractor coordinates the content, characteristics, properties, and price of the Product upon receipt of the Order and consultations with the Customer, and the Customer makes the payment at the set price and accepts the Product in accordance with the terms of the Offer.

3.3. Ownership of the Products passes to the Customer at the moment of their acceptance by the Customer. The risk of accidental loss or damage to the Products passes to the Customer from the moment when the Products are accepted by the Customer.

3.4. The services of the Contractor’s Delivery Service are provided free of charge for the Customer in case of ordering 1 unit of Products, if delivery is carried out on the territory of Yerevan, and on a paid basis in other cases. The cost of delivery for each Order and other essential points are announced by the Contractor directly when registering the Order.

4. Rights and Obligations of the Parties

4.1. The Contractor shall have the following obligations:

4.1.1. from the moment of Acceptance of the Offer, to ensure the fulfillment of his obligations to the Customer on the terms established by the Offer and in accordance with the requirements of the current legislation of the Republic of Armenia. The Contractor reserves the right to refuse to fulfill his obligations in the event of force majeure circumstances.

4.1.2. to process and store the Customer’s personal data provided to the Contractor. To ensure their confidentiality and not to provide access to this information to third parties, except in cases stipulated by the current legislation of the Republic of Armenia. By accepting the Offer, the Customer confirms his consent and authorizes the Contractor to process his personal data, including: last name; first name; delivery address; phone number; email address. The processing of personal data in this offer means: the collection of the above-mentioned data, their systematization, accumulation, storage, clarification (updating, modification), use, blocking, destruction.

4.1.2.1. The Contractor has the right to transfer the Customer’s personal data to the Courier Service in order to deliver the Products ordered by the Customer to their address.

4.1.2.2. The Customer agrees and authorizes the Contractor and its services to process the Customer’s personal data using automated database management systems, as well as other software and hardware tools.

4.1.2.3. The Contractor has the right to independently determine the methods used to process the Customer’s personal data (including, but not limited to: automatic reconciliation of postal codes with a database of codes / indexes, automatic verification of the spelling of streets / settlements, segmentation of the database according to specified criteria, etc.).

4.1.2.4. The Contractor ensures the confidentiality of the personal data provided by the Customer, their protection from copying and distribution in accordance with the Contractor’s Privacy Policy posted on the Website. At any time, the Customer has the right to request a list of his personal data and/or request that his personal data be changed or destroyed by calling the Contractor by phone, specifying his first name, patronymic, last name and delivery address.

4.1.2.5. In accordance with the law “On Personal Data Protection” of the Republic of Armenia, the Contractor is obliged to prevent attempts of unauthorized access to the Customer’s personal data provided to the Contractor; to detect and prevent such attempts in a timely manner.

4.1.2.6. The Contractor does not guarantee permanent or unconditional access to the Website. The functioning of the Website may be disrupted by acts of force majeure and other events, the prevention or overcoming of which is beyond the capabilities of the Contractor.

4.2. The Contractor has the right to change unilaterally:

• the terms of the current Offer;
• the prices of the Products indicated on the Website (before the confirmation of the Customer’s Order);
• terms of payment and delivery of the Products;
• methods, time and territory of the Products’ delivery;
• other terms specified in the Offer and on the Website.

4.3. The Customer shall have the following obligations:

4.3.1. before placing an Order on the Website, to familiarize themselves with the contents and conditions set out in the Offer, as well as with other conditions indicated on the Website, including the prices of Products set on the Website, the terms of delivery and payment, and the terms of warranty service;

4.3.2. to provide reliable personal data necessary to identify the Customer and sufficient for the completion of the deal with the Contractor and the delivery the Products ordered by the Customer;

4.3.3. to pay for the ordered Products under the terms of the Offer at the agreed time when placing the Order;

4.3.3.1. in case of a change in the place and/or time of delivery, if it was agreed upon during Order registration, the Customer agrees to bear additional transportation costs;

4.3.4. to comply with the terms set out in the Offer, as well as other terms specified on the Website.

5. Terms of Use of the Materials Posted on the Website

5.1. The Customer has no right to make changes, publish, transfer to third parties or otherwise use, partially or completely, the content of the Website.

5.2. The Customer undertakes to use the Website only for legitimate purposes and not to post on the Contractor’s Website or send through the Website materials advertising any goods or services without obtaining the prior consent of the Contractor.

6. Order Placement and Order Completion Period

6.1. The Customer’s Order can be executed in the following ways: accepted by phone, in Social Networks, or executed by the Customer independently on the Website by filling out the electronic Order form during the Contractor’s working hours. An Order can be placed by the Customer only after providing their reliable data. When placing an Order by phone, on Social Networks and/or via an electronic form on the Website, the Customer thereby confirms that he or she is familiar with the terms of the Offer and undertakes to provide the Contractor with all the information necessary for the proper registration and execution of the Order.

6.2. When placing an Order, the Customer must provide the following information:

• full name of the consumer or recipient of the Order;
• Order delivery address;
• сontact phone number;
• email address.

6.3. After the Order has been placed, it is automatically assigned an identification number. In confirmation of receipt of the Order by the Contractor, notifications about the received Order are sent to the Customer at the email address specified when placing the Order.

6.4. If the Order placed by the Customer on the Contractor’s Website during his working hours has not been confirmed by the Contractor, and the Customer has not taken any actions aimed at confirming the relevance of the Order (sending an email message to the Contractor or calling the Contractor’s phone number indicated on the Website), then in 48 hours after sending the Order, the Order is considered canceled.

6.5. All information materials provided on the Website are for reference purposes and cannot fully convey reliable information about the properties and characteristics of the Product, including color, size and shape. If the Customer has any questions regarding the properties and characteristics of the Product, then, before placing an Order, the Customer must contact the Contractor for clarification. All images on the Website are posted for informational purposes. The Product’s appearance may differ from the one shown in the photos.

6.6. The Customer can order only those Products that are presented on the Website’s menu at the time of placing the Order or those Products which the Contractor offers during consultation. If the Contractor does not have the required quantity or assortment of Products ordered by the Customer, he informs the Customer about this by phone or by email within 24 hours after receiving the Order from the Customer. The Customer has the right to agree to accept the Products in a different quantity or assortment, or to cancel their Order. In case of non-receipt of a response from the Customer within 48 hours from the moment the Contractor sends the relevant notification to the Customer, the Contractor cancels the Customer’s Order in full.

6.7. The Customer does not have the right to unilaterally change the composition of the Products in the Order after receiving a notification about the Order’s assembly.

6.8. The expected delivery time of the Products (transfer to the pick-up point or dispatch to the Delivery Service) is indicated by the Contractor by phone, email or in Social Networks. In this case, the “custom” status of the Product means that the Contractor does not yet have it in stock. At the same time, the Contractor will take all necessary actions to obtain raw materials/components from suppliers and then manufacture the Product in order to transfer it to the Customer. In these cases, the Order delivery time will be notified to the Customer after the Contractor receives confirmation of the availability of the raw materials/components from the supplier and may be linked to the receipt of the prepayment for the Product from the Customer. In other cases, information about the expected delivery date is provided to the Customer via email.

6.9. The “custom” status of the Product assumes that the Contractor manufactures an individually defined item for the Customer’s Order – a personal computer (PC) in the configuration and with the characteristics specified by the Customer when placing the Order (components, color, design, etc.). The Product’s manufacture time is communicated to the Customer by phone, on Social Networks, or by sending an email letter.

7. Delivery

7.1. The Contractor informs the Customer about the delivery methods.

7.2. The risk of accidental loss or accidental damage to the Products passes to the Customer from the moment the Goods are handed over to him and the Customer (or another person in accordance with applicable law and this offer) signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Contractor reimburses the Customer for the cost of the prepaid Products and delivery after receiving confirmation of the loss of the Order from the Delivery Service.

7.3. The cost of delivery of each Order is calculated individually, based on its weight, region and delivery method, and is negotiated with the Customer individually. The cost of delivery is fixed and non-refundable in case the Customer completely refuses to accept the Products.

7.4. Upon delivery, the Order is handed over to the Customer or to the person indicated as the recipient of the Order. If the address of the Customer’s place of residence (apartment) is indicated as the delivery address, a proper delivery is the transfer of the Products to any adult person located at the specified address.

7.5. In order to avoid fraud, as well as to fulfill the obligations assumed in clause 7.4., upon delivery of a prepaid Order, the person delivering the Order has the right to request an identity document from the recipient, as well as to indicate the type and number of the document provided by the recipient on the Order receipt. The Contractor guarantees the confidentiality and protection of the recipient’s personal data.

7.6. When accepting the Order from a courier, a representative of a transport company or a representative of the Contractor, the Customer is obliged to check the appearance and packaging of the Products, the number of units in the Order, completeness, assortment, as well as the operability of the Products. After carrying out the specified inspection, the Customer signs the act of the Products’ delivery and acceptance, which means that the Customer accepts the Products, agrees with all their consumer properties, and confirms that he or she has been fully informed about the Products. Claims related to the presence of external damage to the Products (obvious defects) are not considered after the Customer has signed the delivery and acceptance act.

7.7. The final delivery date of the Order depends on the address and region of delivery, the functioning of a specific Delivery Service, and does not directly depend on the Contractor.

7.8. In case of cancellation of a prepaid Order, the cost of the non-received Products is returned by the Contractor to the Customer in the manner in which the Products were originally prepaid. If the Order is cancelled (in full or in part) by the Customer after the delivery of the ready-made Order to the Delivery Service, the Contractor has the right to deduct the cost of the Products’ delivery services from the prepayment amount.

7.9. In case the delivery of the Products is impossible due to the Customer’s fault:

• the Customer is not present at the delivery address;
• there is no person at the delivery address who could accept the Products in order to transfer them to the Customer;
• the Customer did not open the door;
• the Customer does not answer their phone or the intercom, or is unavailable, or their phone is turned off;
• the Customer does not have enough funds to pay for the Product;
• the Customer specified an inaccurate (incorrect) delivery address or phone number;
• other cases for which the Customer is responsible, —

the subsequent delivery is carried out within the new time limits agreed with the Contractor, but not before the Customer pays the cost of the Product’s delivery services again.

If the re-delivery has not been made within 3 calendar days, the Contractor has the right to cancel the Customer’s Order and impose on the latter all costs related to the delivery of the Products, including the cost of returning the Products to the Contractor.

8. Terms of Payment

8.1. The price of the Product is either indicated on the Website or informed to the Customer during consultation.

8.2. Methods of payment for the Products are offered by the Contractor upon leaving a request/communicating by phone and/or on Social Networks. The Customer undertakes to make the payment within 5 business days from the date of Order confirmation. If the Customer violates the specified payment deadline, the Order is cancelled. When re-ordering, the Contractor does not guarantee that the price of the Product will not change for reasons beyond his control (the increase of the cost of components, the change of the supplier’s policy, etc.).

8.3. If, upon Order confirmation, the Customer is informed that they should pay for the Products in advance, the Order will be accepted for processing only after the Customer’s funds have been transfered to the Contractor’s bank account.

8.4. Specific characterictics of paying for Products using bank cards:

8.4.1. When making a payment for Products using a bank card at the Order pick-up point, the Customer may be required to present an identity document, except in case of payment with a depersonalized bank card.

8.4.3. The payment procedure using bank cards consists in the Contractor sending the Customer a payment link for the agreed Product manufactured by the Contractor. The price of the Product is determined during a consultation between the Contractor and the Customer, based on the requests and needs of the latter.

8.4.4. Authorization of bank card transactions is carried out by the bank. If the bank has reason to believe that the transaction is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards fall under the scope of art. 255 of the Criminal Code of the Republic of Armenia.

8.5. In order to avoid cases of various kinds of misuse of bank cards during payment, all Orders prepaid with a bank card are checked by the Contractor.

8.6. The Contractor has the right to provide the Customer with discounts on the Product and to set a bonus program. The types of discounts, bonuses, the terms and conditions of accrual will be indicated on the Website in the “Promotions” section and can be changed unilaterally by the Contractor without prior notice to the Customer.

8.7. The Contractor has the right to set discounts in order to promote a particular method of payment or Product delivery. At the same time, the Contractor may limit the terms of discounts.

8.8. The moment of settlement when paying for the Order online with a bank card or electronic money is considered to be the moment of shipment (transfer) of the Product to the Customer.

8.9. No interest or penalties are charged on the prepayment amount.

9. Product Return

9.1. Return of Products of proper quality

9.1.1. In accordance with the provisions of art. 23 of the Law of the Republic of Armenia “On Consumer Rights Protection”, goods of proper quality are not subject to return or replacement if they are manufactured or delivered in accordance with the individual requirements of the Customer or the goods are personalized and designed to meet the specific needs of the Customer.

The return or replacement of such goods is only possible if there is a separate written agreement between the Contractor and the Customer.

9.2. Return of Products of inadequate quality

9.2.1. The Customer may return the Products of inadequate quality and demand protection of their rights in one of the ways established by art. 27 of the Law of the Republic of Armenia “On Consumer Rights Protection”.

9.3. Money refund

In case of detection of deficiencies in the work performed (service rendered), the Customer has the right, in accordance with the provisions of art. 27 of the Law of the Republic of Armenia “On Consumer Rights Protection”, to demand a refund if:

1. The Contractor did not eliminate the identified deficiencies within 7 business days;
2. The detected deficiencies are significant, or the work performed (service rendered) significantly deviates from the terms of the Contract.

In case of termination of the Contract, the amount to be refunded to the Customer is calculated in accordance with paragraph 3 of art. 22 of the Law of the Republic of Armenia “On Consumer Rights Protection”.

9.3.1. The Customer has the right to refund their money in case of detection of deficiencies in the work performed (service rendered), in accordance with the provisions of art. 27 of the Law of the Republic of Armenia “On Consumer Rights Protection”, if:

1. The deficiencies were identified at the time of acceptance of a completed work (service rendered) or in the process of its execution.
2. If it was not possible to detect deficiencies at the time of acceptance of the work (service), claims may be made:
   • During the warranty period set by the Contractor;
   • In the absence of a warranty period — within 6 months from the date of acceptance of the work performed (service rendered).

The refund is carried out within 14 (fourteen) calendar days from the date of satisfaction of the relevant Customer’s requirement. Funds are issued by transfer to the Customer’s bank account.

10. All Products of the Contractor are subject to warranty service. The current warranty conditions can be found at the link: https://tigerpc.am/guarantee/.

11. Consultation and Technical Support

11.1. The Contractor consults the Customer before the Order is registered, thereby drawing up the Customer’s requirements for the Product. Consultation is carried out by phone and/or in the Contractor’s Social Networks. Consultation is understood as providing the Customer with information about the characteristics, functionality and features of the Product, as well as assistance in placing an Order.

11.2. The Contractor provides technical support to the Customer in accordance with the warranty obligations (see clause 10). Technical support only applies to the ordered Product. Technical support refers to actions aimed at resolving issues related to the operability of the Product, including diagnosing possible malfunctions, consulting on settings, as well as explaining the operation and use of the Product as part of its purpose.

11.3. Technical support is advisory in nature and is not an instruction/call to action. Technical support does not include changing the design and/or construction of the Product.

11.4. Consultation and technical support are provided during the Contractor’s working hours. If the Customer applies outside of working hours, the response to the request can be provided during the business day following the day of the request.

11.5. The Contractor reserves the right to limit the scope of technical support in case the Customer violates the operating conditions or uses the Product for other purposes.

11. Confidentiality and Personal Data Protection

11.1. Provision of personal data by the Customer

11.1.1. When placing an Order, the Customer provides the following information: first name, last name, phone number, email address, delivery address.

11.2. By submitting their personal data when placing an Order, the Customer agrees to their processing by the Contractor, including for the purpose of promoting the Contractor’s Services.

11.3. The Contractor has the right to send advertising and informational messages to the Customer. If the Customer does not wish to receive newsletters from the Contractor, they can unsubscribe from the newsletter themselves by clicking on a special link in the email or notify the Contractor by sending an email to the customer service.

11.4. The relevant Privacy and Personal Data Protection Policy can be found at: https://tigerpc.am/privacy-policy/.

11.5. The Contractor has the right to record telephone conversations with the Customer. At the same time, the Contractor undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations and/or its transfer to third parties not directly related to the execution of Orders.

12. Responsibility of the Parties

12.1. The parties are responsible for non-fulfillment or improper fulfillment of the terms of the Contract in accordance with the legislation of the Republic of Armenia.

12.2. The Contractor is not responsible for the damage caused to the Customer as a result of improper use of the purchased Products.

12.3. The Contractor is not responsible for the Customer’s losses resulting from incorrect filling of the Order form, including incorrect provision of personal data.

12.4. The Customer is solely responsible for the accuracy of the information and personal data provided by them when placing an Order via the Website.

14. Other Terms

14.1. The current Offer is subject to interpretation and regulation in accordance with the legislation of the Republic of Armenia. Issues not regulated by the Offer are regulated in accordance with the legislation of the Republic of Armenia.

14.2. The validity period of the Offer is unlimited, unless the Website indicates otherwise.

14.3. The Offer comes into force from the moment the Customer performs actions aimed at Accepting the Offer, and is valid until the parties fully fulfill their obligations, or until the parties terminate them in accordance with the Contract’s provisions.

14.4. The Contractor has the right to unilaterally make changes to the Offer, and therefore the Customer undertakes to independently monitor the availability of changes to the Offer posted on the Website. The Contractor is obliged to post the notification of the change of the Offer on the Website in the form of an information message no later than 3 (three) business days before the date of their entry into force. The current version of the Offer is always available on the Website at: https://tigerpc.am/oferta/.

14.5. The parties will try to resolve all disputes related to non-fulfillment or improper fulfillment of their obligations under this Contract through negotiations. In case of failure to reach an agreement during the negotiations, disputes will be resolved in court at the location of the plaintiff.

15. Contractor’s Details

Website: https://tigerpc.am

Email: info@tigerpc.am

Phone number: ———————–

Technical support: support@tigerpc.am

For other matters: ————————

Bank account: account number 1510064743417400, bank name JSC “ARARATBANK”